NEw Archives - Council on Aging

October Scam of the Month

It’s almost open enrollment time for more than 60 million Medicare participants. As you consider the many options, keep an eye out for scams. Scammers use this time as an opportunity to take advantage of older adults.

Here are some common Medicare scams and how to avoid them:

  • You receive a phone call from someone claiming to be from Medicare. They say you need to provide your Medicare number or credit card information in order to sign up for a plan. HANG UP! Medicare NEVER calls beneficiaries to sign up.
  • Other tricksters are calling asking for consumers to update their information with the new Medicare number. DO NOT give out your new Medicare ID. Even though it is no longer your social security number, it still needs to be protected.
  • You get a phone call from a representative claiming to be from Medicare, asking you to confirm or update billing information. HANG UP! Medicare will not call you and they will not ask for payment over the phone or through email.
  • If someone calls trying to sell you a prescription drug plan, hang up!  Part D is NOT mandatory.
  • If someone asks you for your personal information, for money or threatens to cancel your health benefits if you don’t share your personal details, hang up and call Medicare at 1-800-MEDICARE (1-800-633-4227).

Medicare open enrollment for 2021 coverage begins on October 15, 2020, and ends on December 7, 2020. The best place for information is online at, calling Medicare at 1-800-Medicare or SHIP (TN State Health Insurance Assistance Program) at 1-877-801-0044. SHIP offers free and unbiased Medicare information and counseling.

Sources: and AARP

Proudly Sponsored by

September Scam of the Month

Last week, the Better Business Bureau (BBB) issued a warning to residents that the upcoming elections could provoke an increase in scammers pretending to be pollsters, campaign volunteers, fundraisers, and even candidates. Millions of dollars were scammed in 2016 during the last election cycle.  Fraudsters have been known to use social media ads, text messages, and even go door to door.

Here are some tips from the BBB to protect yourself:

  • Donate directly to the campaign office: Ensure you are donating directly to the campaign by giving either through the candidate’s official website or at a local campaign office.


  • Watch for spoofed calls:  Scammers can fake phone numbers by using spoofing technology.


  • Beware of prize offers: Hang up on any political pollster who claims that you can win a prize for participating in a survey. Political survey companies rarely use prizes, so that is a red flag (especially if they ask you to pay for shipping or taxes in order to claim it).


  • Don’t give out personal or banking information: Pollsters may ask for information about your vote or political affiliation, and even demographic information such as your age or race, but they don’t need your Social Security number or credit card information.


  • Research fundraising organizations before donating: Be especially cautious of links that come to you through email or social media, and don’t click through. Instead, go directly to an organization’s website by typing the URL in your browser or using a search engine.


Sources: and

Proudly Sponsored by 

August Scam of the Month

Last month, the FBI field office in Memphis, TN issued a warning that scammers have spoofed the FBI Nashville Resident Agency phone number.  Scammers are spoofing the number in connection with a Social Security scam. In this instance, the fraudsters are telling possible victims that their Social Security number has been suspended and a warrant for their arrest has been issued. The victim is then instructed to purchase gift cards and call back to provide the numbers on those gift cards.
The FBI classifies this type of scam as government impersonation fraud. Legitimate law enforcement officers will NEVER ask for cash or gift cards as payment. Scammers often use fear and manipulative tactics leading victims to make snap decisions.

How to protect yourself:

  • Be cautious answering phone calls from numbers you do not recognize.
  • Never send money or gift cards to people you do not know.
  • Never reveal personal information like your banking information, Social Security number, etc.
  • Ask questions and details and don’t be afraid to hang up.

If you believe you’ve been the victim of this scam or another online scam, you can report to the FBI using their internet crime center at

Source: Federal Bureau of Investigation

Proudly Sponsored by

July Scam of the Month

The Better Business Bureau (BBB) of the Mid-South recently issued a warning about a COVID-19 contact tracing scam. Contact tracing is how public health officials track people who might have been exposed to the coronavirus. People have reported receiving text messages and robocalls related to this scam but it is wise to be cautious of emails and social media messages too. The BBB has provided tips to keep you informed.

How to tell a real contact tracer from a scam:

1. Contact tracers will ask you to confirm your identity, but not financial information. Tracers will ask you to confirm your name, address, and date of birth. In most cases, they will already have this information on file. They will also ask about your current health, medical history, and recent travels. They will not ask for your social security number or bank account details.

2. Contact tracers will identify themselves. Legitimate tracers should start the conversation by providing their name and identifying themselves as calling from the health department or another official team.

3. Contact tracing is normally done by phone call. Be extra wary of social media messages or texts.

4. Official contact tracers will never reveal the identity of the person who tested positive. If they provide a person’s name, you know it’s a scam.

5. Double-check the URL (web address). Scammers often buy official-looking URLs to use in their scams. Before you click on a link, check the web address provided. If the message is supposed to come from the local government, make sure the URL ends in .gov. When in doubt, perform a separate internet search for the website.

Source: Better Business Bureau

Proudly Sponsored by

April Scam of the Month


Recently, the Internal Revenue Service (IRS) and the Better Business Bureau (BBB) have issued reports that older adults are being targeted by scammers using the COVID-19 health situation.

It is important for us to be cautious during this time because scams are coming through all forms of communication. Several different types of scams have been reported. Some are using the economic impact payments, others are trying to sell COVID-19 tests and miracle cures. Scammers will continually change their tactics to catch us off guard.

It is vital to remember that the IRS will NOT contact you regarding the economic impact payments. You DO NOT have to do anything in order to receive this payment.  The IRS will automatically send these $1,200 payments to older adults who qualify.

The most common scams surrounding coronavirus are:

  • Medicare Test Kits: Medicare will NOT call asking if you want test kits. This is an attempt to get your money and/or private information.
  • Fake Cures: Currently, there is no cure or vaccine to treat coronavirus. Any claims that suggest otherwise are 100% false.
  • Impersonations:
    • The Centers for Disease Control (CDC) does not go door-to-door gathering information about infectious diseases. If you encounter a person claiming to be from the CDC, contact your local police department.
    • The U.S. Census Bureau is suspending in-person census takers until at least April 15th. This means that no legitimate census taker will be going door-to-door.
  • Economic Impact Payments: There are reports that people have been receiving phone calls, texts, emails and social media posts about the economic impact payment to citizens during the COVID-19 situation. These are scams trying to get your private information and/or get you to pay a small fee in order to receive it. If you receive a check in the mail, DO NOT DEPOSIT IT. It is a fake. It will take weeks for people to receive a paper check and most will have their funds directly deposited into their banks. The IRS warns taxpayers that scammers might use the following tactics:
    • Emphasize the words “Stimulus Check” or “Stimulus Payment.” The official term is economic impact payment.
    • Ask the taxpayer to sign over their economic impact payment check to them.
    • Ask by phone, email, text or social media for verification of personal and/or banking information saying that the information is needed to receive or speed up their economic impact payment.
    • Suggest that they can get a tax refund or economic impact payment faster by working on the taxpayer’s behalf. This scam could be conducted through social media or even in person.
    • Mail the taxpayer a bogus check, perhaps in an odd amount, then tell the taxpayer to call a number or verify information online in order to cash it.
  • Phishing emails: Recently, the Secret Service issued a warning about emails that appear to be sent from the Centers for Disease Control (CDC) and the World Health Organization (WHO). The email contains a link that does NOT connect to the CDC or WHO. It is best to avoid opening emails from senders you do not know.
  • Counterfeit products/price gouging:  Many consumers have reported false product descriptions and increased prices while shopping online. It is best to read reviews and look into the seller’s history before clicking “buy now”.
  • Phony fundraisers: The Federal Trade Commission (FTC) suggests researching charities before donating. You can verify nonprofits at

Here are some tips to keep your money and identity safe:

  • Scammers rely on fear and fear-based decisions in order to steal your information and money. Don’t be afraid to hang up and call someone for advice.
  • If the offer sounds too good to be true, it probably is.
  • Research and verify companies and organizations through the Better Business Bureau.
  • Knowing about the scams reduces the likelihood of becoming a victim.
  • Never share your bank account, routing or social security numbers.
Sources: and

Proudly Sponsored by

March Scam of the Month

By the middle of March, we will all begin to receive information on how to complete the 2020 Census. By April 1, nationally referred to as Census Day, every home should have received their notice. You will have three options to respond, online, by phone and by mail.

The U.S. Census Bureau will make appropriate adjustments to their operations to ensure they cover any areas affected by natural disasters.

In May, census takers will begin making their rounds to homes that have not responded to ensure that every person is counted. If you are not home, a census taker will return up to six times, leaving a door tag with a number to call to schedule a return visit.

Census takers MUST show a photo ID that includes a U.S. Department of Commerce Seal and expiration date. It is important to note that questions about immigration status will not be included and census responses are ALWAYS secure, confidential and protected by federal law.

If you ask, the census taker will provide you with either the supervisor’s contact information or the number to the regional census location.

For a list of 2020 U.S. Census questions, visit

If you believe you have been scammed, call 1-800-923-8282 to speak with a local Census Bureau representative.

For additional information, please visit



Proudly Sponsored by

February Scam of the Month


Last month FedEx issued a statement that scammers were using the company’s name to gather personal information through fake text messages. These texts included bogus links that would ask you to provide your credit card information. FedEx stated that they will never send unsolicited texts or emails to customers. If you receive a text that you believe to be a scam, delete it or you can forward it to

Many people also reported receiving similar text messages from Amazon. If you have concerns about your delivery, don’t use the phone number or hyperlink provided in the text.  It is important to remember to use caution whenever you receive any form of communication, especially ones that include hyperlinks because they could be downloading malware to your device.

Sources: &


Proudly Sponsored by

January Scam of the Month

As we start a new year, a new decade, here are a couple of concerns that you should keep in mind.

1. Date Abbreviations…Not A Concern
Several recent news sources have suggested that people should avoid abbreviating the year 2020, especially when signing a legal document.  When we write the date 1/9/20, for example, someone else can add additional digits like 13, 17, etc., effectively changing the year. However, there have been no reports of any one being scammed in this manner.

2. Social Security Changes
January 1st marked the changes to Social Security’s cost-of-living benefits. Whenever there are large-scale changes, we see scammers creating confusion in order to steal your money or personal details. If you have questions, call Social Security Administration at 1-800-772-1213.

3. Medicare Card Questions
All Medicare recipients should have received their new Medicare cards by now. If you have not, call Medicare at 1-800-MEDICARE (1-800-633-4227). The new cards feature a unique alphanumeric identifier. Please keep this number private. Don’t forget, these new cards were/are free and any contact telling you otherwise is a scam.

Resources: AARP Bulletin, Apple News,

Proudly Sponsored by

December Scam of the Month

Whether you are traveling for business or pleasure this holiday season, cyber security should be at the top of your list as you prepare. Here are some tips to keep your devices secure.

  • Lock your devices. Most devices have a security feature that allows you  to lock it by setting a code or scanning your fingerprint. This option is important in case your device becomes lost or stolen. With so much valuable information in one place, it’s necessary in securing your data, whether you are traveling or not.


  • Be wary of Bluetooth. Most of us use Bluetooth every day without even thinking about it. It is a simple and fast connection to so many of our other devices. Unfortunately, it can also provide a way for hackers to access much of our private data. Before enabling Bluetooth, think twice when in a busy place like an airport or mall.


  • Avoid public Wi-Fi. We all love free stuff, especially free Wi-Fi, but keep in mind that these networks might lack security measures. If you must use free public Wi-Fi networks, NEVER access your personal information while connected to that network.


  • Never use public charging stations. Almost everyone has been stuck with a dead or dying phone at the most inopportune time. While charging stations seem like a great idea, some are infected with malware which is then downloaded to your device once connected.


  • Be mindful of your surroundings. It’s best to avoid logging into private accounts while sitting in populated places like restaurants or airports because it’s easy for someone to look over your shoulder as you type in your information.


  • Limit sharing. While traveling or visiting loved ones during the holidays, it’s nice to share photos and locations, but you might want to think twice about this. Once posted to social media, you’ve just announced an empty house. Consider saving your social media posts until after your trip.


  • Update software. Check to see if there is an update available. Updating apps and the operating system will ensure that the device is able to defend itself against malware.Resources: &

Proudly Sponsored by

November Scam of the Month

A few months ago, the Internal Revenue Service (IRS) reported receiving complaints from people receiving fake letters supposedly from the IRS. In the past, it was made clear to potential victims of IRS scams that the agency will never call or email regarding debt due. Mail was always the primary form of communication. Scammers have obviously caught on and have starting mailing fake correspondence.  In some cases, real tax information has been included in these false letters which makes it harder for you to determine what is real and what is a scam. Keep in mind, some details, like a tax related lien is public record. Don’t allow scammers to frighten you into revealing additional information or paying money.

Here are some ways to spot the differences between a fake and real IRS correspondence:

  1. The IRS will NEVER threaten to arrest by any form of communication.
  2. An authentic IRS letter will include their toll-free 800 number. If a phone number is included, don’t call that one. Call IRS at 1-800-829-1040. When using any government website make sure the web address ends in .gov and starts with “https”.
  3. An IRS envelope will include the seal and legitimate letters will include your partial tax ID number.
  4. There will be information on how to make a payment and setup payment options. Payment will ALWAYS be made to U.S. Treasury. Asking for banking information over the phone or for gift cards as payment are sure signs that it is a scam.

If you believe you are a victim of an IRS scam, report it to Treasury Inspector General for Tax Administration (TIGTA) online at


Sources: Business Insider, Forbes &

Proudly Sponsored by